24th October 2018

FCA Compliance Manual

A compliance manual is a document which sets out how the firm expects the advisers operate and the standards that they are expected to meet. It usually details the advice process to follow including, for example, execution only procedures and insistent client procedures. It can also include the firm’s Anti Money Laundering procedures, whistleblowing procedures, best execution policy to name a few.

Here is an example of the many sections within our Manuals: –

  1. Scope of the firm’s business
  2. Financial Conduct Authority (FCA) requirements
  3. Client classification
  4. Disclosure & Client Agreements
  5. Client Money
  6. Complaint Handling
  7. Financial Crime
  8. Record Keeping
  9. Reporting to clients
  10. Notifications to the FCA
  11. Capital Adequacy requirements
  12. Conflicts of interest
  13. Whistle blowing procedures
  14. Personal Account Dealings
  15. Locum arrangements
  16. Communications & Financial promotions – Financial promotions for Mortgages
  17. Using social media
  18. Best Execution
  19. Appointed representatives
  20. FATCA
  21. Consumer Credit
  22. Legal Entity Identifiers & National Identifiers
  23. Data Protection
  24. Using Non-Mainstream Pooled Investments
  25. Taping Requirements

The document should act as a useful reference document for all staff to use, not just advisers. The key is that the compliance manual must be bespoke to the firm.

CATS can assist firms in building their own compliance manual or provide a template manual which is then made relevant to them.

“We have made this easy for you – all you have to do is simply enter into the home page on our Template site your firm name and relevant people within the business, then HIT download and the manual is pre-populated with this data, even your logo will appear on all documentation”.